My package hasn’t arrived in Broome

Broome is a remote place … and because we all live so far away from the rest of Australia, our community relies heavily on air freight. If your freight has not arrived in the expected time-frame then we may be able to help you locate your parcel.

You will need a Consignment note number for TNT (Track & Trace) and for StarTrack (Track & Trace) (they are a door to door service). Then you can begin to track and trace your air freight. You can retrieve this number by contacting the sender.

If your sender used Qantas Freight (Track & Trace) or Virgin Cargo (Track & Trace) … you will need an AWB or Air Way Bill number.

We can then help you to find out where your air freight is, or if you like you can go online and check your consignment.